Terms & Conditions

Last updated: 24/09/25

​

Welcome to Eagleside Apartments. By making a reservation and/or staying at our property, you are agreeing to comply with and be bound by the following Terms and Conditions. These policies are in place to ensure a safe, enjoyable and respectful experience for all guests and to protect the property.

​

Please read the following information carefully before booking or arriving.

​

1. Booking & Payment

• All bookings must be made by individuals aged 21 or over. The lead guest is responsible for the behaviour and actions of all members of the party.

• A deposit or full payment may be required at the time of booking, depending on the booking platform used.

• We accept payment via major debit/credit cards and through our authorised third-party booking system.

• Full payment must be received before check-in, unless otherwise agreed in writing.

​

2. Cancellation Policy

• Cancellations made 14 days or more before arrival will receive a full refund.

• Cancellations made within 14 days of arrival will be subject to a 50% cancellation fee.

• Cancellations made within 48 hours of arrival or failure to arrive will result in the full booking amount being charged.

• We recommend travel insurance to protect against unforeseen circumstances.

​

3. Check-In & Check-Out

• Check-in: From 3:00 PM onwards.

• Check-out: By 11:00 AM on the day of departure.

• Early check-in or late check-out may be possible upon request, subject to availability and may incur an additional charge.

​

4. House Rules

To maintain a pleasant environment for all guests and neighbours, please adhere to the following:

• No Pets Allowed – To ensure cleanliness and reduce allergens, we do not permit pets in any of our apartments.

• No Smoking – All apartments are strictly non-smoking, including balconies and outdoor spaces directly connected to the property. A deep-cleaning fee will apply for violations.

• No Parties or Events – Loud gatherings, parties or events are not permitted. We operate a quiet hours policy between 10:00 PM and 8:00 AM.

• Respect the Property – Please leave the apartment in a reasonably tidy condition. Any significant damage, breakages or missing items may result in additional charges.

• Maximum Occupancy – Two of our apartments sleep a maximum of 4 guests. Please do not exceed this limit without prior approval.

• We have a third apartment that sleeps a maximum of 6 people for larger groups or families.

​

5. Property Access

• Guests will be provided with access details prior to arrival (e.g. key lockbox code or meet-and-greet instructions).

• Lost keys may incur a replacement fee.

• Guests are expected to secure the apartment properly when leaving the premises (locking doors and windows).

6. Liability & Damages

• Eagleside Apartments reserves the right to charge for any damages, excessive cleaning, or breaches of these terms.

• We do not accept liability for the loss or damage of guest belongings unless caused by our negligence.

• Guests are responsible for securing their own travel insurance.

7. Use of Gleneagles Hotel Facilities

• Important: Eagleside Apartments is located within the Gleneagles Hotel estate but we are a completely independent and privately operated accommodation.

• We are not affiliated with Gleneagles Hotel and cannot arrange bookings for their services (spa, dining, golf, etc.).

• However, Gleneagles Hotel is open to the public, and guests are welcome to book facilities directly with the hotel, subject to their terms and availability.

8. Health & Safety

• In case of emergency, please call 999 and inform the management as soon as it is safe to do so.

• Fire safety instructions are available within the apartment.

• The apartments are cleaned to high standards between each guest stay, and hygiene is a top priority.

9. Parking

• Each apartment includes one designated parking space. Additional parking may be available upon request.

• Please do not park in spaces not assigned to your apartment.

10. Privacy Policy

• We only collect personal information necessary to manage your booking and provide a high level of service.

• Your details will never be sold or shared with third parties unless required by law or for legitimate operational reasons (e.g., secure payments or emergency contacts).

• For more information, please refer to our Privacy Policy [link if applicable].

11. Right to Refuse or Terminate Stay

We reserve the right to refuse a booking or terminate a stay without refund if guests breach these terms, cause damage to property, or act in a way that causes disturbance or poses risk to others.

12. Contact Us

For any questions before, during or after your stay, please don’t hesitate to get in touch:

​

Email: info@eaglesideapartment.com