Privacy Policy

Last updated: 24/09/25

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At Eagleside Apartments, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

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By using our website, booking our accommodation or contacting us directly, you agree to the terms of this policy.

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1. What Information We Collect

We may collect the following types of personal data:

• Contact Information – name, phone number, email address, home address (when necessary)

• Booking Details – dates of stay, number of guests, payment details (processed securely through a third-party)

• Correspondence – emails or messages you send us, including enquiries, review or feedback

• Website Usage Data – anonymised data collected via cookies or analytics tools to help us improve our website performance and user experience

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2. How We Use Your Information

Your data is only used for purposes that are necessary for delivering a high-quality experience, such as:

• Processing your booking and payment securely

• Sending you booking confirmations, reminders or updates

• Responding to your enquiries or requests

• Improving our website and services

• Complying with legal or regulatory obligations

We will never use your data for unsolicited marketing or share it with third parties for advertising purposes.

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3. How We Store and Protect Your Data

• Your personal data is stored securely, either digitally on password-protected systems or through our third-party booking platform, which complies with industry-standard data protection.

• Payment information is processed by secure, PCI-compliant payment gateways. We do not store your credit or debit card details on our own systems.

• Access to your data is restricted to authorised personnel only.

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4. Sharing Your Information

We may share your data with trusted third parties only when necessary, such as:

• Our booking platform or payment processor, to complete transactions

• Legal authorities if required by law or in connection with fraud prevention or investigation

• Service providers such as cleaners or maintenance personnel, only when essential and with confidentiality ensured

We will never sell or rent your personal data to any third party.

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5. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience and collect anonymised data on how visitors use the site (such as pages visited or time spent on site). This helps us improve the functionality and performance of the website.

You can adjust your cookie preferences in your browser settings at any time.

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6. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data (where legally possible)

• Object to or restrict processing in certain circumstances

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To make any request regarding your data, please contact us using the details below.

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7. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting or reporting requirements.

Basic booking and contact information may be retained securely for up to 6 years, unless otherwise requested.

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8. Third-Party Links

Our website may contain links to other websites (e.g., local restaurants or Gleneagles facilities). We are not responsible for the privacy practices of these external sites, and we recommend reading their privacy policies before sharing any personal data.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

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Eagleside Apartments
Email: info@eaglesideapartments.com